Birchbox Canada: My First Impressions – Products and Customer Service (February 2015)

Well, it was only a matter of time before I jumped on a monthly beauty subscription train!  I guess for most beauty junkies/beauty bloggers this is a great way to get and test out new products. And how satisfying is it to get a package in the mail every month!?  Yes.

I spontaneously chose Birchbox Canada and I have some thoughts to share on their customer service as well as a mini-review on the products that I received in my first ever, February Birchbox!

I know this review is coming late — and I’m only just working on my review of the March Birchbox (coming soon!), but thought I’d share my initial thoughts on the contents and the service as this was my first experience with Birchbox.

So, Birchbox is a monthly subscription beauty box. For $10 a month (plus $4.95 flat shipping rate), I get delivered to me a selection of five different beauty products — a mixture of skincare, haircare and makeup. When I signed up for Birchbox, it allowed me to fill out a “profile” questionnaire which asks questions about my skin colour, hair colour, skin type, makeup look preferences, etc. — things of that nature for Birchbox to get an idea of what products I might enjoy and are best suited for me, that they can send me each month. It’s a great way to try out new brands and products that I’ve been curious about or wouldn’t have even thought to try out in the first place.

For my February (and first Birchbox ever) box, I recieved a good variety of sample size items, which are actually adequate sample sizes (not those little paper packets of samples). Here are my thoughts on each product:

derma e Anti-Wrinkle Vitamin A Glycolic Scrub:  This is a good exfoliating cleanser. The granules are similar to the St. Ives Apricot Scrub (which I’m sure most of you are familiar with). Although I like the exfoliation this gives, I do know that it can be quite harsh on the skin so I’ve been using this once or twice per week. Virtually fragrance-free, but does have a slight ‘earthy’ smell. Rinses clean and doesn’t leave my skin feeling stripped of moisture. As for the active ingredients vitamin A and glycolic acid — can’t say much about these — I’m pretty meh when it comes to cleansers claiming that their active ingredients will make a significant difference my skin because they’re simply not left on the skin long enough for it to work. But still, a good once or twice a week cleanser to get in a good scrub!

N.4 Clarifying Shampoo:  This is a pretty basic clarifying shampoo, nothing exceptional to report here. It cleans well and leaves my hair feeling soft and clean. Using this once a week. Good timing I got this because I’m almost out of my Neutrogena Anti-Residue Shampoo (which is the best!) so I have something to fall back on until I repurchase the Neutrogena.

Cynthia Rowley Lip Creme/Stain in Hearthrob: This is actually a great lip product! It has a really light weight texture and the formulation is very cooling on my lips. I would describe the texture as watercolour-like. I was a little apprehensive of the colour — a orangey-apple-red colour — but it suits me quite nice! I even got a compliment from my boyfriend on the shade (without me having to say, “do you like my lipstick?) which is a big deal because he’s not a fan of lipstick!  Great colour for spring and summer. As for lasting power, I’d say it definitely stains my lips but in such a subtle way that it actually looks nicer once it has faded. Doesn’t settle into my lines either!

whish Pomegranate Body Butter: Nice smelling, fast absorbing, body butter. I keep this in my purse for my hands. Nothing crazy fantastic about it, but a good all around lotion.

Tocca Rollerball fragrance in Florence:  Not a fan of at all. I’m not into heavy floral scents and this one is just that doesn’t appeal to my senses on anyone or on myself. If you like the smell of bergamot, violet, jasmine, gardenia and with notes of musk, you might enjoy this.

I thought it would also be worthwhile here to give you some thoughts on the customer service I recieved from Birchbox Canada.

So, the way Birchbox works: they bill you $14.95 on the 1st of every month and by the 10th of the month they ship out your box. I signed up for my February box on February 12th. They charged my credit card immediately (I think it was on that same day or the day after). By February 23rd, I hadn’t yet recieved any confirmation of my Birchbox being shipped or anything, so I emailed customer service to inquire. On February 26, a very kind associate named Sarah replied to me and reassured me that my order has been processed and that my Birchbox would be delivered soon. I recieved my box on March 10 — almost 4 weeks after I had ordered.

This may seem like a long time, but considering it’s coming from the U.S. and that I ordered “late” (i.e. past the beginning of the month) I figured OK, I get it. In the end, I received outstanding customer service from Sarah and my account was even credited with 100 Birchbox Points (where 100 points translates to $10 that you can spend towards purchasing full-size beauty products on the website!). That was a complete surprise and I was very impressed. I sent a follow-up ‘Thank You’ email to Sarah to let her know that her assistance was very helpful to me.

So, the customer service I experienced through one-on-one email was outstanding! On the other hand…

I also posted my delivery/waiting dilemma on Birchbox Canada’s Facebook page. Twice. Other than a slew of other Birchbox customer comments saying they were running into the same issues as me, I never really got any recognition for my issue directly from Birchbox. Strange. On the FB front, I would say they kind of suck. But the other Birchbox customers were very helpful to me, ha!

Anyway — overall, I give Birchbox Canada a thumbs up. So far, I think good product sampling for the value and awesome customer service (i.e. one-on-one).

I’ve got my March Birchbox and my review will be coming soon!

Do you subscribe to Birchbox?  Do you subscribe to any other monthly beauty package? Have you tried any of the products I recieved in my Febraury box?

Thanks for reading!



2 thoughts on “Birchbox Canada: My First Impressions – Products and Customer Service (February 2015)

  1. Pingback: March Birchbox 2015 | Try Me Pretty

  2. I bought the Tocca Florence rollerball and hand cream from Sephora’s website last summer, and I luckily ended up loving them! I thought it was interesting that the perfume smelled overwhelmingly of bergamot, while the main scent in the hand cream is gardenia. I’m a little jealous of the sample size you received, though — all of the perfumes I’ve received in my Birchbox have been tiny spray vials!

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